Last week was my first week back at work and Starbucks welcomed me by sending me to Houston for our global leadership conference. This is my 4th conference and the best so far.
The breakout sessions gave me some real starting points on how I can reconnect with my partners around customer service and how I can teach my supervisors to coach in the moment. But the speakers this year were where the inspiration came from. And not just from Howard Schultz himself. Nancy Koehn from Harvard had me wanting to jump out of my seat and take on the world. The Reverend Calvin Butts reminded me to find the love for my store and community. To look at the big picture and keep that image in mind as I take on the issues at ground level.
Then Howard came out to introduce the most special guest ever. There was speculation all week on who it would be: Oprah, Maroon 5, Katy Perry, John Legend…this list goes on and on. But in the end it was the only person whose voice could inspire and the only person whose songs are right in line with what this conference was about: Ms Alicia Keys!!!!! I died. I seriously died. I can still hear her belting out Girl on Fire and I am tearing up. Her message was simple but was exactly what I needed to hear. Starbucks will never know just how much all these people touched my heart and my soul!
I still have so much more to say but it’s too much for one post. Next up community service day. Thank you Starbucks!